If you forgot your password:
- Go to the sign-in page and click Forgot your password?
- Enter the email you signed up with.
- Check your inbox for the reset link. It's valid for a limited time.
You can also ask the assistant "send me a reset link" while signed in. It only sends to the email on file for your account. For security, it can't send the link to a different address.
If the email never arrives:
- Wait a few minutes, then check your spam or junk folder. The email comes from info@nuvolaacademy.com.
- Work or agency email? Department and county email systems often hold or block automated messages. Ask your IT staff to allow mail from nuvolaacademy.com, or use a personal email on your account.
- Make sure you're on the right academy's site. Your account belongs to the academy where you signed up.
- Request only one link at a time. Each new request cancels the earlier link.
- Still nothing? Use the Support link at the bottom of the sign-in page and tell us your name and email. An admin at your agency can also send you a manual reset.