Short answer: when you finish a course that counts for TCOLE credit, we send it to TCOLE for you automatically, as long as your TCOLE PID is on your profile. You don't need to do anything else, and you don't need to retake anything.
How it works
- You finish the course and your certificate is issued.
- We send the completion to TCOLE electronically, usually the same day.
- TCOLE records it. It can take a few days for it to appear on your Personal Status Report (PSR) on the TCOLE website.
Check the status yourself. Ask the assistant: "Was my [course name] sent to TCOLE?" It tells you whether it was sent, when, and whether TCOLE accepted it.
If TCOLE rejected it or it was never sent, the assistant will tell you why and open a support request so our team can fix it and send it again. Common causes are a missing or mistyped PID on your profile. Add your PID in your profile if it's blank. If the PID we have is wrong, tell the assistant: a person checks PID changes before they're saved, so credit never goes to another officer's record.
"Already completed for this training cycle." If you see this when you try to start a course again, it means we already have your completion of that course for the current TCOLE training unit. It isn't an error, and retaking it wouldn't give you more credit.
Training you took somewhere else doesn't come from us, so we can't send it. To see all your hours in one place, upload your TCOLE PSR on My TCOLE cycle and we'll count training from every provider.